Refund and Cancellation Policy

Last updated: October 16, 2026

We want every client to feel safe working with us. This page explains how cancellations and refunds work for our monthly plans and one-time projects. Any question: info@yvyagencybrand.com.

1. Monthly plans

Monthly plans are billed in advance, at the start of each billing period.
You can cancel at any time by email. The cancellation takes effect at the end of the current billing period and you will not be charged again.
First month: if you cancel within 7 days of your first payment and we have not delivered any work yet, we refund 100% of that payment.
After those 7 days, or once work has started, the current billing period is not refundable, because our team time is already committed to your account.

2. One-time projects

One-time projects (landing pages, websites, Shopify stores) start with a 50% deposit.
If you cancel before we start working, the deposit is refunded in full.
Once work has started, the deposit covers the work already done and is not refundable. The balance is only due on delivery.
Each project includes two rounds of revisions, so the result matches what was agreed.

3. Advertising budgets

Ad spend is paid by you directly to the advertising platforms (Meta, TikTok, Google). We never collect it, so we cannot refund it. Any request about ad spend must be made to the platform concerned.

4. Billing errors

If you were charged by mistake (duplicate charge, wrong amount, charge after cancellation), contact us within 30 days and we will refund the error in full.

5. How to request a refund

Send an email to info@yvyagencybrand.com with your name, the date and amount of the payment, and the reason for your request. We reply within 2 business days. Approved refunds are sent back to the original payment method, and usually appear within 5 to 10 business days depending on your bank.

6. Delivery of services

Our services are delivered digitally: files, reports, published content, campaigns and access to your pages, by email or through shared folders and your own accounts. Work on monthly plans starts within 5 business days of payment. Timelines for one-time projects are set in the written proposal. We do not ship any physical product.

7. Disputes

If something goes wrong, please contact us first. Most issues are solved quickly by email, and we will always look for a fair solution.

8. Contact

Yvy Agency LLC
Dubai, United Arab Emirates
Email: info@yvyagencybrand.com